How to use bot?

Last modification: 2018-05-01 10:02:36

Bot was introduced in 2.94 version. Basic features are these

  • Extensions can have custom information collecting functionality. Another tutorial under way
  • Bot can match text or quick reply buttons. This allows to create navigation style workflow.

How to use?

  • Navigate to System -> Live Helper Configuration -> Bot list
  • Create a bot. Once bot is saved go back to bot list and click bot name.
  • To activate bot you have to edit department and choose a bot in department edit window.
  • Dashboard also has new widget bot chats. Once widget is activate it will show bot chats. You may need in your account -> visible lists to enable bot chats listing.

What is bot building workflow?

  • Firs thing you ahve to do is to create a triggers group. Trigger is just action on which something will happen. Trigger can listen to multiple events. Like hi, hey, hellow text and button clicks.
  • Middle column represents what actions bot will do if trigger is matched.
  • Right columng will represent what visitor will see.


Support project

Developing application takes a lot of time. You can support application by donating. There is no company behind this application and it takes away my free time. Every donation matters and does not matter how small it is!

Paypal, one time donation
Monthly donation

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