Here is simple tutorial how Operator To Operator chat works.
The initial process starts by listing online operators. To see this tab
Then user clicks Start chat he will see start chat form for operators
After that the recipient operators will hear a sound aboud pending chat and will see new chat in "Transfered to you" row. That's all. For these permission for operator to take effect operator has to logout and login to back office.
Developing application takes a lot of time. You can support application by donating. There is no company behind this application and it takes away my free time. Every donation matters and does not matter how small it is!