My operators can not see online visitors, what I'm missing?

Last modification: 2014-06-30 20:14:01

By default if user does not have assigned "All departments" in user departments assigment management window he won't see anything. Here is basic flow what you should do

  • If user should see all departments online visitors (with department and without) to him should be assigned "All departments". 
  • If operator should see only some departments users, just select these departments.
  • Also you can assign to user "lhchat" => "sees_all_online_visitors" so it will ignore assigned departments and will show all online visitors.

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