New version 2.73v - auto-responder on-hold functionality
- Auto responder now have On-Hold functionality.
- If chat is on hold, no survey redirection will be executed. Usefull if you just want visitor to wait until you find some info.
For update just follow standard update procedure For manual update it's update_148.sql
New version 2.72v - offline requests storage
- Offline requests will be saved as pending chats with icon indicating it's offline request.
- There is option now to hide right column anywhere
- And many other small changes :)
For update just follow standard update procedure For manual update it's update_147.sql
Automated hosting update
So finally i have found few spare hours so I have updated Automated Hosting feel free to try. I have also updated pricing. I had to increase from 3 EUR to 6 EUR minimal plan. You can always host it yourself! :)
New version 2.71v - auto responder redirect to survey after inactivity
- Option in autoresponder to set visitor redirection to survey if visitor does not respond for n seconds.
For update just follow standard update procedure For manual update it's update_145.sql
New version 2.70v - transfer workflow improvements
- Option to configure what should happen on transfer to department.
- Leave assigned user or not
- Make chat status pending or not
- Remove assigned user or not.
- Option for operator to configure show alert or not then chat is transferred directly to them.
- If chat is transferred to operator and operator opens chat directly from transfer record will be removed also.
For update just follow standard update procedure For manual update it's update_144.sql
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