During some action app returns white screen, what to do?

Last modification: 2014-08-21 20:26:42

There is few things you can to do to track down the problem.

  1. Disable cache in settings/settings.ini.php
    1. 'templatecache' => false,
      'templatecompile' => false,
      'modulecompile' => false,  
  2. Enable debug output in settings/settings.ini.php
    1. 'debug_output' => true
  3. modify index.php and set first few lines to
    1. @ini_set('error_reporting', E_ALL);
      @ini_set('display_errors', 1);
  4. See your server error log
  5. After each of previous step try to make same action which couses white screen.
  6. If you have embeded widget code but widget is not shown please refer to this article.


  • If you are getting not found erros make sure your php.ini contains cgi.fix_pathinfo = 1
  • If you click start chat button and get white sceen mane sure that your server has php-bcmath extension installed. Or just disable geo detection.

Without error output I cannot fix anything. So - no steps to reproduce on demo.livehelperchat.com - no way to fix. The end of the story.

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