Rest API from now if it's not an admin account has to have exact permissions to use each Rest API call. Make sure you check these permissions in https://api.livehelperchat.com/
For update just follow standard update procedure For manual update it's update_258.sql
Developing application takes a lot of time. You can support application by donating. There is no company behind this application and it takes away my free time. Every donation matters and does not matter how small it is!