Documentation

  1. Installing Live Helper Chat including pro active chat configuration (older instructions Installing Live helper chat)
  2. Upgrading - general tutorial
  3. License
  4. GDPR Compliance
  5. Requirements
  6. Live helper chat architecture scheme
  7. Features
  8. Tweaks for high performance
  9. Contributors
  10. Donators
  11. Folders structure
    1. Main folders structure
    2. Web client folders structure
  12. General functionality documentation
    1. How to use bot?
    2. Permission system explanation
    3. How to anonymize Live Helper Chat visitors Data?
    4. How to use paid chats?
    5. How to use product?
    6. How to use themes?
    7. How to use commands?
    8. How to configure dashboard?
    9. How to a change back/front office theme?
    10. How to use Co-Browsing?
    11. GTalk, Xabber, XMPP, Monal support
    12. Skype, Sevabot and Live Helper Chat integration
    13. Openfire, Pidgin and Live Helper Chat configuration tutorial
    14. How to enable Node.js support?
    15. How do I enable Memcached or Redis for Live Helper Chat?
    16. Supported languages
    17. Default application values
    18. Logging to application
    19. How to prefill form attributes or add new attribute, changing default form field
    20. How to pass additional variables to online visitors list.
    21. Application icons meanings
    22. Explaining Live helper chat main window
    23. Explaining clean cache purpose
    24. Integrating live helper chat HTML into site.
    25. How to install new language?
    26. How to use Google SMTP?
    27. How to use chat priority?
    28. Tracking online users
    29. Pro active chat invitation
    30. Sending messages to online users
    31. How to configure geo detection?
    32. How to block certain users by their country or allow chat request only from my selected country?
    33. Canned messages
    34. Leave a message tutorial
    35. Operator To Operator chat
    36. Auto responder
    37. Automatic transfers between departments
    38. How to use chrome extension?
    39. Integration with Google Analytics event tracking
    40. Need help tool-tip configuration
    41. How to redirect user to contact form if chat is not accepted for some time?
    42. What does invisible mode do?
    43. How to enable automatically chat reopen for user?
    44. How to setup online hours and ignore users status completely?
    45. How to go offline/online automatically?
    46. How to setup round robin/automatic chats assignment workflow?
    47. How to setup automatic chat's closing/purging?
    48. My operators can not see online visitors, what I'm missing?
    49. How to make automatic status change for frontend visitors?
    50. How to know is visitor still on my site (online)?
    51. Video tutorials?
    52. WHMCS integration
    53. How to block users from starting a chat?
    54. How to block users from appearing on online users list?
  13. Additional modules
    1. Questionary/Feedbac/Voting module
    2. FAQ module
    3. Chatbox module tutorial
    4. Chats export module
    5. Browse offers
    6. Forms module
    7. Documents sharer module
  14. How to embed Javascript
    1. Live Helper Chat live support code?
    2. Chatbox widget/page code?
    3. FAQ widget/page code?
    4. Questionary widget/code?
    5. How to embed Live Helper Chat generated javascript in wordpress?
    6. Live support for prestashop, how to embed code?
  15. Users, groups, roles, departments management
    1. Working with groups
    2. Working with roles
    3. Working with users
    4. Working with departments
  16. Chat
    1. Chat statuses
    2. Chat rooms
    3. Chat window
    4. Single chat window
    5. Chat transferring to another user
    6. Chat listing
  17. Desktop client
    1. Desktop client general information.
    2. Logging to application
    3. Desktop client main window
    4. Chat rooms
  18. Tips
    1. How to disable operators open already accepted chats from their departments?
    2. How to allow operators to delete his own chats?
    3. How do I configure LHC to have different operators and widgets for different domains?
    4. How to Report a bug properly?
  19. For developers
    1. How to install Telegram extension?
    2. How to switch to PostgreSQL
    3. How to use auto login module?
    4. How to write custom extension?
    5. How to configure https and http?
    6. How to enable debug output?
    7. How to use debug output?
    8. How to override templates?
    9. How to override modules?
    10. How to change sync and sound options?
    11. How to change logo?
    12. How to use Chat API module?
    13. How to compile desktop application?
    14. How to change header and footer content?
    15. How to change default application sounds?
    16. How to move chat from one location to another?
    17. How to enable cache?
    18. How to style desktop application?
    19. How to style web application?
    20. How to override a class?
    21. How to configure roles with user who has access only to him transferred chats?
    22. How to switch from LTR to RTL language, how to add RTL language?
    23. GoDaddy configuration tutorial, avoiding no input file specified error
    24. Nginx configuration tips
    25. How to override JS function?
    26. What callbacks supports Live Helper Chat
    27. How to add cronjob in extension?
    28. During some action app returns white screen, what to do?
    29. I have embedded widget code but widget is not shown. What to do?
    30. How to make unbranded version of Live Helper Chat?
    31. How to remove index.php from URL?
    32. Why there is no captcha? won't I get spam messages?
    33. I'm a owner of a web agency, can I sell it to my clients?
    34. I'm planning to build renting services, is this allowed?
    35. Some of the e-mails comes from root@localhost, where can I change that?
    36. I'm planning to write a mobile app and would like to use Desktop client API, what I have to know?
    37. I see strange characters instead of correct?
    38. I have updated translation file but still I see untranslated text?
    39. Understanding site access pattern
    40. After i have updated to 1.96v > I see strange variables instead of chats
    41. I'm offline/online but my site shows that i'm online/offline?
    42. How to change "Live Help is Online"/"Live Help is Offline" text?
    43. How to verify a user before starting a chat?
    44. How to setup LHC cronjob?
    45. How to redirect user to custom page then user clicks on offline widget?
    46. Docker and Live Helper Chat
    47. How to implement custom notification callback for started or closed chat?
    48. Drupal and live helper chat integration
    49. My users looses chat session then they navigate through the site, duplicate online users records
    50. How to implement login to LHC using third party logins providers (SimpleSAMLphp)?