Chat window consists of three top blocks

1. Actions
   1. Closes chat window/tab but leaves chat status as it was.
   2. Closes chat and sets it status to closed.
   3. Deletes chat
2. Information - there you can see user IP address, E-mail, and from where user come from. Also unique chat ID
3. Chat owner - user who currently is responsible for chat.

In message window you see chat status and user, support messages.

In message writing block you can write messages in multiple lines by pressing Shift+Enter and then you want to send message press enter. Message can be send also by pressing send button.

In this window you can do all actions as you can do in main application window, but it gives more room for chatting with customers.