Privacy and Cookie Policy?

Automated hosting

Auto mated hosting is using these cookies

1. lhc_per - stores persistent information about chat id to be able to keep same chat while customer is navigating through pages.
2. lhc_ses - stores temporary information about chat. Was invitation to chat shown or not.
3. lhc_ldep - stores required department id. To disable user to change department.

Live Helper Chat

1. lhc_per - stores persistent information about chat id to be able to keep same chat while customer is navigating through pages.
2. lhc_ses - stores temporary information about chat. Was invitation to chat shown or not.
3. lhc_ldep - stores required department id. To disable user to change department.
4. Live Helper Chat site is also using google analytics to track how many visitors ir has daily and detect how many installs were done.

What information collects Live Helper Chat site?

Live Heper Chat does not collects information about visitors except. The one Google Analytics collects. 

What information collects Live Helper Chat automated hosting?

It collects only customers E-mails to be able to write invoice monthly. Each automated hosting instance collects it's own information about visitors. Rules about cookies are described in cookie policy.

How Live Helper Chat automatd hosting is using collecte information?

E-mails are used only to write invoice.

What we do to protect your information in automated hosting?

All connection in automated hosting is encrypted and HTTPS secure connection is used.

What happens then instance is destroyed?

Once instance is destroyned all instance data is deleted including files and chats. We do not keep it once instance is destroyned.

What person i should contact if i have question?

You should contact directly me. Remigijus Kiminas, remdex@gmail.com

What tools you have in Live Helper Chat to protect visitors information?

In chat configuration there is section Data Protection where you can

1. Avoid tracking visitors IP. Once country is detected IP will be anonimyzed. 
2. Anonymyze visitors or operator messages.

What third party cookies are used on this website?

We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have - or ask us to delete any GA data - please delete your _ga cookies, and/or install the Google Analytics Opt-Out Browser Add-On.