From now all hosted version can use XMPP chat functionality. For that you just have to do the following things

• In top menu choose "Extra modules" -> "XMPP"
• Choose "Options"
  • In options you can enable XMPP Chat and XMPP for online visitors.
  • Enabling for online visitors will mean that you will be able to see all online visitors in your site using any XMPP client, Monal, Pidgin or any other standard XMPP client
• Now you just have to create an XMPP account and choose to what operator it belongs to. Also to receive new chat request you have to check "Send message to this operator of comes chat request to one of his departments" this way logged XMPP operator will receive a messages then visitor starts a chat.

How it works?

• Then visitor starts a chat message is send to all online operators.
• The first one operator who accepts a chat becames a chat owner. If other operator writes his message are ignored.
• If you are tracking online visitors you can send invitation to chat by sending message to visitor.
• Your username most of the time will be <username>.example@xmpp.livehelperchat.com. E.g if you created XMPP user administrator and your instance address is example.livehelperchat.com your login information would be
  • Username: administrator.example@xmpp.livehelperchat.com
  • Password: only you know it
  • Host xmpp.livehelperchat.com
  • Port: 5222
• ​​​Have in mind it's a new service and some bugs may accour so just, let me know if you found something.

That's all :)