This tutorial explain what how to configure roles if you want to have user who has access only to him transfered chats. Read more to find out how to do it.

There is two things we have to do

• Assign operators role permission "Chat" -> "Allow user to transfer chat to any online user, not only his own department users"
• While configuring user who will have access to only him transfered chats do not assign any department

That's all.