Telegram integration

Last modification: 2018-01-29 09:43:57

This extension allow have support for telegram bot support directly in Live Helper Chat. It also allows to use Telegram bot and it's clients Mobile/Desktop as support clients. It support sound messages, images, files.

https://github.com/LiveHelperChat/telegram

  1. Clone github repository
  2. Rename cloned folder of telegram to lhctelegram and put it in extension/ directory
  3. Activate extension in settings/settings.ini.php file
    'extensions' => array ( 'lhctelegram' )
  4. Install composer requirements with. You have to download composer or just have it installed already.
    cd extension/lhctelegram && composer.phar update
  5. Clean cache. Just click clean cache in Live Helper Chat back office.
  6. Execute doc/install.sql on database manager or just run
    php cron.php -s site_admin -e lhctelegram -c cron/update_structure
  7. Register your bot with https://core.telegram.org/bots#6-botfather
  8. Create bot in LHC back office.
  9. After creating bot, go back and just click. "Set webhook"
  10. That's it.

Setuping Telegram as Support Client

This allows to use bot as gateway between normal chats on your page and bot chatting with you as a operator. In other words you can use Telegram mobile and desktop clients as Live Helper Chat support clients.

  1. After you have done everything since 9 step. You have to do the following changes. Go to bot editing page and choose departments. For these departments you will receive new chats notifications.
  2. Check in same window "This bot acts as a client"
  3. Now go to back office main telegram page and choose "Telegram operators". Create a telegram operator and choose Operator and Bot.
  4. Now start conversation and register yourself within bot by typing /register <id> should be registered operator id. Very first column in telegram operators list.
  5. That's all. Just type /help to see what available commands are supported. Make sure your status is online. Type /whoami to see more details

Support project

Developing application takes a lot of time. You can support application by donating. There is no company behind this application and it takes away my free time. Every donation matters and does not matter how small it is!


Paypal, one time donation
Monthly donation
Bitcoin
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remdex@gmail.com


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