Since 1.65v we support XMPP protocol.

Plain XMPP settings

OAuth based settings

By default app is preconfigured for GTalk support. So you just have to enter your E-mail address and password and you are ready to go or just test. Some notices regarding XMPP implementation and apps.

GTalk - anrdoid

• GTalk does not support messages to self. That means, that XMPP should contain another mail account (GMail account) than Live Helper Chat responsible user.

Xabber - android

• It supports messages to self, so that means that this section e-mail and E-mail who will receive a messages can be the same.

Monal - IPhone, IPod

• It supports messages to self.

You have to configure department to send XMPP messages. Check XMPP messages, enter recipients, and adjust how many seconds to wait untill xmpp message is send.

FAQ

• How do you determine to what e-mail message should be send (XMPP)?
  • First I check does department has assigned E-mail
  • If there is no assigned E-mails i just send very first user in system, in most cases it's just an admin.
• I do not receive a messages what to do?
  • If you are using different accounts one for sender XMPP and another one for recipient, make sure that receipient can receive a messages from send. Usually it's just enough to add to contacts another account.
  • If you are using GTalk mobile client make sure that sender and receiver are the different accounts.
  • While configuring switch to old gtalk interface
  • after you do that. You should see a chat request. After that you can switch back to new hangout interface.
• I heard that google has dropped xmpp support?
  • google has dropped support communication support between two xmpp servers, but not between two gmail accounts. So this feature 100% working.
• I receive a error saying "Could not connect before timeout"
  • That means that your server does not allow remote connections to 5222 port.
• Then i enter a my gmail password i receive Auth Failed, what to do?
  • If you are using two steps google account verification, which i recommend to use, you have to generate application specific password. You can do that in https://security.google.com/settings/security Scroll down to "2-step verification" and click "Manage your application-specific passwords" and then just generate application specific password.  Here is google tutorial how to do that.
• When does the messages are send?
  • Please read department configuration
• How do I obtain a "OAuth 2.0 Client ID" and "Client secret"?
  • Please refer to this article
• I receive test message but do not receive a real xmpp message?
  • Try to clear cache, make sure that department has all the required settings for xmpp notifications.