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2013-09-26 19:33:29
Chatbox is not a Live Help Widget!!! Please be sure for what module you are generating JS code
I constantly looking at some sites I find that users a mixing Chatbox widget with Live Help widget. Chatbox is not Live Support widget. Live support widget embed code can be found at "Configuration".
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2013-09-26 19:18:42
Evening updates - part 2
Hi all, some evening updates.
- Desktop app will open chat rooms instantly now.
- Pro active chat message will get 7 seconds delay. So to visitor it looks more natural.
- Title blinkin, without looking at window you will know which window is pending an action.
- Now you can click on very first online users icon and colorbox layer with user info will be shown.
Demo also was updated.
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2013-09-25 19:29:15
New version 1.53v option for user to send transcript to his e-mail
Small update with the following features:
- Option for user to send chat transcript to his e-mail.
- User options as dropdown menu.
- User status icon in tab
execute doc/update_db/update_36.sql and follow standard upgrade instructions
Demo also was updated.
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2013-09-23 18:54:30
Evening updates
- Information tab will have user icon on the right. Green indicates that client is online. Grey offline
- Close button for chat embed.
- Desktop client now have option to do not store logins. Only address will be saved.
- Few other small optimisations.
No new version because these updates does not require database update.
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2013-09-22 14:31:27
New version 1.52v auto responder.
Hi,
Features, sponsored release:
Auto responder.
- Auto responder in proactive chat invitations.
- Independent responder.
This allows you to have the following workflow.
- Then users starts chat. He receives preconfigured message. E.g. "one moment please..."
- If the agent doesn’t accept within a time period (e.g. 1 minute) to user is send message. "we are currenty busy with another client right now, can you leave your name and email and we will follow up"
execute doc/update_db/update_35.sql and follow standard upgrade instructions
Demo also was updated. So now then you start chat you will receive a message "Just a moment." if during 30 seconds no one accepts chats. You will receive a message with request to leave an e-mail and phone number etc.
Cool, isn't it?
