New version 1.47v pack of features

New version.

1. From chat tab you can open popup. Let say you were chatting in tab and you want to open popup. So you can do that now. There is very first icon for that.
2. Then you open let say three chats at the same time and close one. I now activate the very first tab to left. Feels very natural closing workflow.
3. Fixed bug, then closing chat in tab it removed subtabs from other chat tabs.
4. Added more clear way what embed codes system can generate
5. Switched to https support by using double slash E.g //demo.livehelperchat.com -  so I do not have to detect in what enviroment we are running.
6. You now can disable or enable invitation if there is or not online operators.
7. You can set online visitors timeout, to see only the recent visitors.
8. Check messages from operator JS call won't be counted as last visit.
9. Department chosing box will show status of department is it online or offline. First will be shown online departments.
10. Now Surname is optional field, so you can have only name filled.
11. Print option for user and admin.
12. Now you can see what user is typing before he sends message to operator.

execute doc/update_db/update_32.sql and follow standard upgrade instructions

Don't forget to donate if you like LHC :)

Evening update - mostly usability updates

Just pushed few updates wich does this. All this was done in single evening. So just image how easy is to extend this beast :)

• From chat tab you can open popup. Let say you were chatting in tab and you want to open popup. So you can do that now. There is very first icon for that.
• Then you open let say three chats at the same time and close one. I now activate the very first tab to left. Feels very natural closing workflow.
• Fixed bug, then closing chat in tab it removed subtabs from other chat tabs.
• Added more clear way what embed codes system can generate
• Switched to https support by using double slash E.g //demo.livehelperchat.com -  so I do not have to detect in what enviroment we are running.

No database update this time. So just replace files following standard upgrade instructions.

New version 1.46v, chats priority

New version.

1. Now chats can have priority. It can be either embed variable either department attribute. Pending chats with higher priority will appear higher in the pending chats list.

execute doc/update_db/update_31.sql and follow standard upgrade instructions

How one company optimised it's support performance

Just thought it would be interesting to read if you are planning to add Live Helper Chat to your website.

(Scaling Support: Why We Removed Our Phone Number From Our Website) - http://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website/

Although they used different Live Support you can do basically the same with Live Helper Chat for free

New version 1.45v, maintenance release

Changes:

1. Spanish translation update from https://www.transifex.com/projects/p/live-helper-chat/
P.s you can find the latest translations on https://www.transifex.com/projects/p/live-helper-chat/

2. Option to override easier embed widget code.
Just override this template
design/defaulttheme/tpl/lhchat/getstatus/container.tpl.php

3. Pro active chat a little bit usability update, no label and sends message on enter click.

4. If user started chat based on proactive chat invitation, assign this message live support user.

Bugfix.
Undefined variable in start chat form.