New version - 1.55v some useful new features

Features:

• Total pageviews tracking - pageviews during all the visits
• Visits counting.
• Total time on site - includes previous visits
• Option to set, after how many hours pro active chat message should be shown again.
• Previous users chats in chat tab window.
• How many times proactive chat message logic was applied counter.
• User browsing information in chat window.
• Colors for install step 1

Bugfix:

• Footpath was stopped tracking if user was having a chat in a chatwidget.
• Online users were tracked even if online users tracking was disabled.
• There was a bug which coused double time for online user if checking for messages from operator was enabled. Also now we do not update database within each check for message.

You will find few candy screenshots in full news articles.

execute doc/update_db/update_38.sql and follow standard upgrade instructions

Upcoming features, let me know what you think

Just wanted to share what's comming in the next versions during some next few weeks.

• Option to delegate chats automatically from one department to another. Let say one department does not accepts chat for 60 seconds so it's transfered automatically to other.
• Full customer flow support. Previous chat's from previous days.
• Some of https://github.com/remdex/livehelperchat/issues?state=open
  • What's the next features you would like to have? Like Co-browsing,? Anything more fancy?

Turkish and Norwegian translations added, automatic languages updates shell script.

So I have just added two new languages Turkish and Norwegian. We also have an automatic languages updates script. Go to root category of lhc_web folder and execute. You have to provide your https://www.transifex.com logins to script.

./doc/shell/update_translations.sh <username> <password>

Cheers. 

New version 1.54v

Features:

• Option to turn off or on Resume chat functionality.
• Reopen chat permission in back office.
• If chat is closed, operator won't be able to send messages untill it's reopened. What user reopened the chat also is logged.

Bugfixes:

• Footprint was not detected if chat was started from proactive chat message.
• Messages scroll was lost sometimes during tab's switching.
• Don't blink title if textarea is active.

execute doc/update_db/update_37.sql and follow standard upgrade instructions

Chatbox is not a Live Help Widget!!! Please be sure for what module you are generating JS code

I constantly looking at some sites I find that users a mixing Chatbox widget with Live Help widget. Chatbox is not Live Support widget. Live support widget embed code can be found at "Configuration".