Evening updates

• Information tab will have user icon on the right. Green indicates that client is online. Grey offline
• Close button for chat embed.
• Desktop client now have option to do not store logins. Only address will be saved.
• Few other small optimisations.

No new version because these updates does not require database update.

New version 1.52v auto responder.

Hi,

Features, sponsored release:

Auto responder.

1. Auto responder in proactive chat invitations.
2. Independent responder.

This allows you to have the following workflow.

1. Then users starts chat. He receives preconfigured message. E.g. "one moment please..."
2. If the agent doesn’t accept within a time period (e.g. 1 minute) to user is send message. "we are currenty busy with another client right now, can you leave your name and email and we will follow up"

execute doc/update_db/update_35.sql and follow standard upgrade instructions

Demo also was updated. So now then you start chat you will receive a message "Just a moment." if during 30 seconds no one accepts chats. You will receive a message with request to leave an e-mail and phone number etc.

Cool, isn't it?

Integrated forum in site

I have integrated google forum in site. See it http://livehelperchat.com/article/forum

New version 1.51v chats export API

Hi,

This time more feature oriantated release with brand new module dedicated to chats exports. This module was half sponsored by Antony N. and he was more than happy to contribute back this module to community.

Few main module features:

1. Get chats count.
2. Get chats list.
3. Get chat data and it's messages.
4. JSON and XML support. Filtering by chat status.

Tutorial regarding chats export api.

execute doc/update_db/update_34.sql and follow standard upgrade instructions

Few bugfixes

Hi,

Just fixed few issues related to proactive chats.

1. Allow reopen chat if it does not have any messages.
2. If user is chatting do not show proactive message.
3. use window.json instead of plain JSON. Avoids conflicts with site JS. Just proper JSON support check.
4. Mark proactive message as seen during chat start.

I recommend update to these people who is using proactive chat.