New version 2.35v - survey at the end of chat

So almoust after a month break new version with few nice enhancements.

• Option to have a survey at the end of chat. This mode is written in flexible way so most likely it will be mutch more improved over time. At the moment only stars evaluation at the end of chat is possible
• New icons - https://www.google.com/design/icons/
• Left menu
• In start chat you can enable automatic start chat as soon visitors types atleast one key.
• And various others UX and performance improvements.

For update just follow standard update procedure For manual update it's update_110.sql

New version 2.34v

This release brings commands and maintenence fixes.

1. Unfilled forms fields will be highlighted
2. Security improvements
3. Option to prefill custom fields which were added from back office.
4. https://github.com/LiveHelperChat/livehelperchat/issues/701
5. https://github.com/LiveHelperChat/livehelperchat/issues/700
6. https://github.com/LiveHelperChat/livehelperchat/issues/699
7. https://github.com/LiveHelperChat/livehelperchat/issues/694
8. Tooltips changed to bootstrap popovers
9. https://github.com/LiveHelperChat/livehelperchat/issues/702
10. Translations won't translate BBCode

This versions does not require any database update. In any case you can check for that in Updatre information window.

Hosted version now supports full XMPP chat

From now all hosted version can use XMPP chat functionality. For that you just have to do the following things

• In top menu choose "Extra modules" -> "XMPP"
• Choose "Options"
  • In options you can enable XMPP Chat and XMPP for online visitors.
  • Enabling for online visitors will mean that you will be able to see all online visitors in your site using any XMPP client, Monal, Pidgin or any other standard XMPP client
• Now you just have to create an XMPP account and choose to what operator it belongs to. Also to receive new chat request you have to check "Send message to this operator of comes chat request to one of his departments" this way logged XMPP operator will receive a messages then visitor starts a chat.

How it works?

• Then visitor starts a chat message is send to all online operators.
• The first one operator who accepts a chat becames a chat owner. If other operator writes his message are ignored.
• If you are tracking online visitors you can send invitation to chat by sending message to visitor.
• Your username most of the time will be <username>.example@xmpp.livehelperchat.com. E.g if you created XMPP user administrator and your instance address is example.livehelperchat.com your login information would be
  • Username: administrator.example@xmpp.livehelperchat.com
  • Password: only you know it
  • Host xmpp.livehelperchat.com
  • Port: 5222
• ​​​Have in mind it's a new service and some bugs may accour so just, let me know if you found something.

That's all :)

New version 2.33v

After almost a month a maintenence release with a lot of small changes.

1. Transfered chats as widget.
2. Updates required for XMPP support.
3. New algorithm for sound and notifications. Sound stops after pending chat is gone.
4. Option to delete pending chat instantly.
5. Position queue. https://github.com/LiveHelperChat/livehelperchat/issues/635
6. Option to set automatically checkd Terms Of Service checkbox
7. Desktop client will show only only visitors which user has permission to see.
8. E-mail templates supports {chat_id}
9. Permission UX https://github.com/LiveHelperChat/livehelperchat/issues/690
10. Optimizations for excel generation https://github.com/LiveHelperChat/livehelperchat/pull/688
11. Option to hide right column in frontpage.
12. Department XMPP recipients column change to text https://github.com/LiveHelperChat/livehelperchat/issues/686
13. Statistic improvements.

This versions does not require any database update. In any case you can check for that in Updatre information window. This version is required to be able to use XMPP plugin.

New version 2.32v

1. Brand new dashboard. Sponsored feature... Say thanks to Finland this time :)
2. Few optimizations in back office sync calls.
3. Dashboard has new widget for department statistic.
4. Here is tutorial how to activate dashboard after an upgrade

For update just follow standard update procedure For manual update it's update_109.sql