New version 2.81v - various improvements

Hi

1. Delays for proactive invitations.
2. Quoting functionality. Just select a text in message.
3. Survey results export in XLS, JSON, XML
4. Dashboard widgets filtering by users, users groups, departments groups.
5. Forbid sending messages to chat once visitor was redirected to survey.
6. New colours for chat messages.
7. Above messages block will be shown time since last user message.
8. Chat duration will be dynamically updated. It's either chat duration from first and last message or time since chat start if chat is not closed.

For update just follow standard update procedure For manual update it's update_156.sql

Automated hosting also updated to 2.81v :)

New version 2.80v - canned messages and auto responder translations

Hi,

1. Multilanguage support for canned messages and auto responders.
2. Survey grouping fix
3. Save user browser language within chat.
4. Reopen chat in same place then chat information was edited.
5. Archive enhancements.
6. Video embed support. If uploaded file from visitor is video format. Video will be played directly in chat window.

For update just follow standard update procedure For manual update it's update_155.sql

New version 2.79v - archive automatisation

Hi,

1. Archive automatisation. In archive configuration possible to set automatisation.
2. To have fully automated workflow you have to setup cronjob
   1. php cron.php -s site_admin -c cron/archive
       

For update just follow standard update procedure For manual update it's update_154.sql

New version 2.78v - auto assignment enhancements

Hi,

1. Option to set delay, between new chat can be assigned to operator since last assignment.
2. Option to have auto chat acceptance. If chat is automatically assigned it's possible now that new chat will be opened automatically to operator.
3. Option to exclude operator from participating in auto assign workflow, even if he is online.
4. Option to ignore inactive chat's in auto assign workflow.

For update just follow standard update procedure For manual update it's update_153.sql

New version 2.77v - mobile invitations

Hi

1. Option in auto responder to choose show proactive invitation on mobile or not. There is checkbox in proactive chat invitation editing window.
2. Chat list filter by Chat wait time and Chat duration interval.
3. Harden protection against empty visitors messages.
4. Locking user department table by id to avoid deadlocks in high load situations.
5. Autologin workflow improvements.

For update just follow standard update procedure For manual update it's update_152.sql

P.s demo also was updated :)