4.53v Improvements

• Increased the CURL timeout for REST API calls to 360 seconds. Since LLM responses can take a long time, use this carefully and delegate tasks to background workers using PHP-Resque.
• Updated translations.
• The encryption cron job now dispatches a "chat modified" event.
• Fixed an issue in the FB Messenger extension where message attributes were lost in auto-responder messages.
• The blocked list can now be searched by block ID.
• Added a new replaceable variable {{msg_all_since_transfer_content_date_nick}}, useful for AI summarization. Documentation.
• Canned message tags now support a similarity search option under "Canned Messages Suggester Configuration" in the back office.
• Added a "Priority Check" option in departments. If a chat's priority changes and moves to a different department, the bot will now respond based on the new department.
• Message edit history will always be stored, regardless of who modified it, unless the operator has the 'lhchat','no_edit_history' permission.
• The "Send to Email" option will now be available when a chat is closed.
• Agent statistics grouping is now limited to 10,000 entries, accommodating installations with over 500 operators.
• Improved the alert icon bot response type: the icon will now change when any of its attributes (e.g., color) are updated.
• Improved webhook editing functionality.
• Added a new cron job to verify required PHP extensions: php cron.php -s site_admin -c cron/dependencies
• The mailbox module now has an option to reset import status.
• Fixed an issue where operators collapsed the widget completely and could not restore it.
• Added an option to log group/role changes in the audit log.
• Prevented duplicate canned messages from appearing due to quick arrow clicks.
• On mobile, the widget will now minimize when a link is clicked.
• Optimized email synchronization to avoid scheduling tasks for all mailboxes unnecessarily.
• Removed the total statistics view, as the last 24-hour statistics provide identical information.
• Improved validation in the Forms module.
• Fixed an auto-assignment issue when the transaction scope was not properly terminated.
• Visitors are no longer allowed to delete a bot if it is assigned to an active chat.
• The update window will now check the structure of extensions as well.
• Resolved issues where cron jobs were run under the root user during testing.
• Introduced a new API to start a chat via a JavaScript command. Documentation.
• Fixed an issue where not all chat configuration records were fetched and updated.
• Added support for handling "unsend message" actions on Instagram.
• Various fixes to reduce widget flickering.
• Auto-assignment now locks records per user. Previously, users assigned to multiple departments received too many chats.
• Visitor chat exports now include whisper messages and meta messages.

For update just follow standard update procedure. No database update needed this time.

Mobile applications were updated

Mobile application for Android and IOS were updated. This fixes few things

• Message list will no longer keep refreshing on various clicks in chat window
• Long press on message will allow to copy it
   

Automated Hosting now supports Meta/Facebook messenger!

Hi,

Automated hosting support facebook messenger extension. So you can have your own facebook pages messenger now in Live Helper Chat. https://www.youtube.com/watch?v=nIExwuWeb3E

Automated Hosting updates!

Automated hosting and all clients now supports

• Background workers. All Rest API calls will be happening automatically in the background.
• NodeJS support added.

Take a look at demo with ChatGPT streaming https://doc.livehelperchat.com/ ask a question related to Live Helper Chat.

4.52v Improvements

• Widget will remain opened/closed across pages domain/subdomains. Widget will load chat instantly if chat is started on another tab of the same page.
• If NodeJS is used and chat is started on subdomain it will continue on all subdomain of the main domain.
• On page reload widget will avoid flickering while loading main widget components.
• Inline form will have a check to avoid it being submitted after chat was closed.
• Widget sounds settings will remain the same across the domain/subdomain navigation
• It's possible to mask sensitive information before it sending to Rest API endpoint. https://doc.livehelperchat.com/docs/bot/rest-api#magic-prefixes-for-replaceable-variables
• Bot log will log much more events and is usefull for bot debugging. It's activated in department edit. Log will appear in audit log.
• Markdown standard link support for better ChatGPT support.
• Rest API debug enhancement options. https://doc.livehelperchat.com/docs/bot/rest-api#audit-log
• If initial intro message was long, we did not scrolled to the bottom as we should.
• If `'lhaudit','see_audit_system'` permission was not set, operator will not see Rest API messages logged in the chat.
• Now it's possible to block third party chat from incoming webhooks.
• Sub URL has magic prefix `urlencode_` to encode elements in the query. https://doc.livehelperchat.com/docs/bot/rest-api#sub-url
• Option to disable mail ticket closed for some of the mailbox even if customer e-mail matches few of the tickets.
• Option to choose to show bot profile in widget theme.
• Maintenance mode improvements.
• Stream as HTML support for Rest API calls.
• Simple search for personal canned messages.
• In triple quotes sometimes code was parsed as a code. We should not parse anything in triple quotes.
• Improvements in explanations for e-mail messages.
• In department list you can search by department alias.
• Now it's possible to define multiple work periods in the single day.
• Updated to React 18 widget.
• Brand new text editor for the operators. Can be activated in the dashboard settings.

For update just follow standard update procedure. No database update needed this time.