Additional chat columns can be sorted. Pending chats, Active chats widgets supported
For update just follow standard update procedure For manual update it's update_279.sql
Now there is an option to assign operator to department/department group and at the same time exclude him from auto assignment workflow.
E.g You have operators who works only with VIP department, but when they don't have much to do they want to accept chats manually from lower level departments. With that option you can do that.
For update just follow standard update procedure For manual update it's update_278.sql
1. You can have custom keyboard shortcuts for bot commands.
2. Commands now have --silent and --update_status options. Read about them on documentation.
3. Using above new features you can have a custom chat close shortcut, add subject etc... Unlimited options.
Relevant youtube video - https://youtu.be/fUfY9Iko9J0
For update just follow standard update procedure For manual update it's update_277.sql
1. We will be able to read variable passed like this. In additional chat variables `Old way passed variable name` just enter `username`. This will improve compatibility with older embed codes.
```
LHCChatOptions =
{
"attr_prefill": [
{
"name": "username",
"value": "remdex"
}
]
}
```
2. `{args.` will be supported in canned messages and canned messages replace variables. E.g `{args.chat.chat_variables_array.player.firstName}`
3. Various small bugfixes.
For update just follow standard update procedure For manual update it's update_276.sql
4.03v
4.02v
For update just follow standard update procedure For manual update it's update_274.sql and update_275.sql