4.10v - Save reports for future

• Save reports as report templates
• Various other fixes

For update just follow standard update procedure For manual update it's update_282.sql

4.09v - Activity period for replaceable variables, reactions to bot messages.

• Optional reactions to bot messages. https://doc.livehelperchat.com/docs/bot/bot-text#reaction-options
• Replaceable variables activity period.

For update just follow standard update procedure For manual update it's update_281.sql

4.08v - Automatic bot messages translations

• Bot messages can be automatically translated using Translation services. https://doc.livehelperchat.com/docs/bot/multiple-languages/
• Passed additional chat variables will prefill nick, email, phone.
• Visitors now can switch their language in the widget. https://doc.livehelperchat.com/docs/theme/chat-window/#change-language
• An alert message will be shown if department groups permission is missconfigured. E.g The operator can edit them, but can't read them.
• Option to clone replaceable variable.
• Now as admin I can edit more fields of the operator.
• Files upload UX fixes. Messages not always were fetched after file upload.

For update just follow standard update procedure For manual update it's update_280.sql

4.07v - Sortable additional chat columns

Additional chat columns can be sorted. Pending chats, Active chats widgets supported

For update just follow standard update procedure For manual update it's update_279.sql

4.06v - Assign department/department group with exclusion from auto assignment

Now there is an option to assign operator to department/department group and at the same time exclude him from auto assignment workflow.

E.g You have operators who works only with VIP department, but when they don't have much to do they want to accept chats manually from lower level departments. With that option you can do that.

• VIP Department chats will be auto assignment.
• But lower level chats they would need to take manually.

For update just follow standard update procedure For manual update it's update_278.sql