Just pushed few updates wich does this. All this was done in single evening. So just image how easy is to extend this beast :)
No database update this time. So just replace files following standard upgrade instructions.
Now chats can have priority. It can be either embed variable either department attribute. Pending chats with higher priority will appear higher in the pending chats list.
execute doc/update_db/update_31.sql and follow standard upgrade instructions
Just thought it would be interesting to read if you are planning to add Live Helper Chat to your website.
(Scaling Support: Why We Removed Our Phone Number From Our Website) - http://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website/
Although they used different Live Support you can do basically the same with Live Helper Chat for free
1. Spanish translation update from https://www.transifex.com/projects/p/live-helper-chat/
P.s you can find the latest translations on https://www.transifex.com/projects/p/live-helper-chat/
2. Option to override easier embed widget code.
Just override this template
3. Pro active chat a little bit usability update, no label and sends message on enter click.
4. If user started chat based on proactive chat invitation, assign this message live support user.
Undefined variable in start chat form.
From now i show unread messages number in chat tabs. This improves usability and you always now where you have unread messages.