3.29 Informing about returning visitor

Hi all,

• Option to be informed about returning visitor.

Now every week I'll publish video about one of the live helper chat features. This week will be published video about setuping automatic chat assignment workflow.

For update just follow standard update procedure For manual update it's update_204.sql

3.28 Further widget improvements

Hi all,

• From themes you can change new widget dimensions directly.
• Various new widget UI improvements.
• Translations update.

For update just follow standard update procedure For manual update it's update_203.sql

3.27 New widget (beta) and language detection by browser headers

Hi all,

• New widget. At the moment it's beta. It features rewritten widget implementation from zero. It's still missing few features but should be pretty stable now.
• In themes there is option now to activate automatic language detection from browser headers. For existing installation it to work you have to edit language. System configuration -> Speech -> Languages

For update just follow standard update procedure For manual update it's update_202.sql

3.26 Personal auto responder

Hi all,

• Personal auto responder. Operators has to have permission "Uers" => "Allow user to have personal auto responder messages"
• Rest API has methods for work with Department/Bot
• Option to setup default checked charts.
• And may more small changes :)

For update just follow standard update procedure For manual update it's update_201.sql

3.25 A lot small and not so small changes

Hi all,

• Embeded live help widget also will track referrer page.
• Toolbar above messages area.
• Survey stars will be shown as stars.
• Option to use redirect instead of internal load during start chat. This will avoid refreshing page and starting new chat each time. Can be set in start chat form settings.
• Avoid invalid character shown if quates is used in translation for operator typing text.
• Popup opening in widget will automatically load mobile layout. Possible to set this in start chat form settings.
• Theme was not passed in auto start chat behaviour.
• Automatic transfer between departments was not handled in auto start environment.
• Option to change placeholder text in widget from themes.
• Improve multiselect dropdown behaviour. Selected items will be shown at top.
• Changed penging save message design to match chat style.
• Toolbar for operator admin.
• Once you set visitor nick it will be remembered for next chat sessions also.
• Removed autofocus in widgets.
• Hungarian language.
• Autoresponder multi-language support fixes. Was not saving correctly checked languages.
• New bot trigger type, execute always. This will allow specific trigger to be executed at any moment on bot chat conversation. Usefull to have it for visitor quickly switch to human.
• It supports two "Chat start behaviour"
  • "Instant execution (Executes and continues workflow)" - this will execute trigger always and continue normal workflow.
  • "Instant execution and block (executes and blocks further triggers execution)" - this will execute trigger and will not continue normal workflow.
  • You can use second one to transfer chat to operator. This type of trigger has to have event defined.

For update just follow standard update procedure For manual update it's update_200.sql