3.61v Bot UX changes in back office

1. Bot building interface will have option to set group position, expand collapse group triggers. Usefull if you have a big bot.

For update just follow standard update procedure For manual update it's update_234.sql

3.60v Video & Voice & ScreenShare

1. Voice & Video & ScreenShare powered by agora.io. They give 10 000 call minutes every month for free. https://doc.livehelperchat.com/docs/voice-video-screenshare
2. Option to reset counter from bot https://doc.livehelperchat.com/docs/bot/multiple-unknown-messages

For update just follow standard update procedure For manual update it's update_233.sql

3.59v Various changes

1. Option to automatically close the chats where visitor has abandoned them. In other words will close chats where pending widget row indicates that visitor has left the chat.
2. Option to do prefill offline message form. Usefull if bot redirects to offline form and you do not want that message area would be prefilled by previous covnersation.
3. Update chat -> Transfer to operator has now option to transfer chat to operator and ignore department online hours.
4. Internal failing of visitor sending messages will be logged in audit log. Usefull if you experiencing high load and want to investigate why it's happening.
5. Transactions will be used on remarks saving.
6. saveThis method was not respecting passed arguments to indicate what columns should be updated.
7. Department load statistic modal window.

For update just follow standard update procedure For manual update it's update_232.sql

3.58v New right column

1. You can change TOS field text value directly in theme. E.g Our terms of service [url=http://livehelperchat.com]Live Helper Chat[/url]
2. There is new option to close all active chats based on last message.
3. Right chat column layout was changes
4. Screenshot from chat was not updating image if more than one chat was open at a time.
5. Mobile app will show notification if chat was transfered to an operator.
6. Option to reload widget theme on the fly. Usefull if your APP is switching between dark/bright themes.
7. Statistic for last 24 hours won't be generated if operator clicks a tab.
8. [html] tag will not be rendered for an operator to avoid bad operator scenario :D
9. We will try to assign default chat by departments priority.

For update just follow standard update procedure For manual update it's update_231.sql

3.57v Various changes

• New widget offline form will support file field now.
• Webhook has option to set alternative scenario of conditions are not met.
• Change how soft limit is calculated for department load statistic.
• Popup was not showing offline form even argument was passed in embed code.
• Dashboard open chats has sub-tabs instead of list one after another.
• Start chat custom field settings was not setting required attribute if not first one was checked.
• Webhooks conditions can be applied to standard events now.
• JS API to send messages as visitor from third party JS.
• Images will show download icon always.
• If sending message to chat fails we will show an error to visitor.

For update just follow standard update procedure For manual update it's update_230.sql