Mattermost integration

Now you can chat with your site vistiors directly in Mattermost. You can see tutorial here

https://github.com/LiveHelperChat/mattermost

3.62v translatable e-mail templates

• E-mail templates can be translatable now
• New widget now supports custom images for the header icons
• Title attribute can be translated for the header icons
• New dashboard left column can have lists instead of tabs layout.
• Changes to support to NodeJS Extension. Now it can track live connectivity status of the visitor.

For update just follow standard update procedure For manual update it's update_235.sql

3.61v Bot UX changes in back office

1. Bot building interface will have option to set group position, expand collapse group triggers. Usefull if you have a big bot.

For update just follow standard update procedure For manual update it's update_234.sql

3.60v Video & Voice & ScreenShare

1. Voice & Video & ScreenShare powered by agora.io. They give 10 000 call minutes every month for free. https://doc.livehelperchat.com/docs/voice-video-screenshare
2. Option to reset counter from bot https://doc.livehelperchat.com/docs/bot/multiple-unknown-messages

For update just follow standard update procedure For manual update it's update_233.sql

3.59v Various changes

1. Option to automatically close the chats where visitor has abandoned them. In other words will close chats where pending widget row indicates that visitor has left the chat.
2. Option to do prefill offline message form. Usefull if bot redirects to offline form and you do not want that message area would be prefilled by previous covnersation.
3. Update chat -> Transfer to operator has now option to transfer chat to operator and ignore department online hours.
4. Internal failing of visitor sending messages will be logged in audit log. Usefull if you experiencing high load and want to investigate why it's happening.
5. Transactions will be used on remarks saving.
6. saveThis method was not respecting passed arguments to indicate what columns should be updated.
7. Department load statistic modal window.

For update just follow standard update procedure For manual update it's update_232.sql