3.53v Departments statistic, version 2 :)

​Hi all :)

Sorry for the past few days so many version. Just I had really hard time getting departments statistic right :D

• Inactive chats for logged operator and active chats for logged operator stats in departments widget.
• Live helper chat will work perfectly fine on devices where cookies, session storage and popups are disabled.
• Popup refocus did not worked from react app.
• Previous messages will be shown also for proactive invitation.
• Pending chats wait time was calculated from start chat time, but in case bot transfer after some time it should be based on time since chat become pending.
• Departments stats will be ordered by active chats number instead of pending one.

For update just follow standard update procedure For manual update it's update_226.sql

3.52v Departments statistic (inactive chats)

• Support for a browser with cookie, sessionStorage disabled.
• Inactive chats statistic. This change was needed because auto assigned can exclude inactive chats. In that scenario statistic is misleading.
• Offline form now can be without an e-mail field. So you can configure it to be with e-mail either phone.

For update just follow standard update procedure For manual update it's update_225.sql

3.51v Departments statistic

Hi,

• Departments statistic widget will have a new columns.
• Bot chats - number of active bot chats
• Load column - `hard limit` - `active chats` (`soft limit` - `active chats`)
• `Hard limit` - is the sum of max chats value of logged operators who were active during last 5 minutes
• `Active chats` - number of active chats in department or department group
• `Soft limit` - is the sum of max chats of operators who were active during last 10 minutes.
• Group chats list in departments statistic widget
• If you have `php-resque` extension running. Departments statistic will be calculate in the background.
• Changed background color of chat tab/left chat.
• Rest API to fetch chat information https://api.livehelperchat.com/#/chat/get_restapi_chat__chat_id_
• Check is audio is available on device.
• Separate backend and frontend scripts. Performance improvement.
• Frontend errors tracking in audit log. category - js, source - lhc. It has to be enabled in audit configuration.
• Option to tell LHC are we running under proxy. Avoids faking IP address. https://doc.livehelperchat.com/docs/blocking/#live-helper-chat-does-not-detect-ip
• If archived chat group chat table does not exists. Ignore.
• Bot changes to handle previous process https://github.com/LiveHelperChat/livehelperchat/issues/1579
• `Typing until` bot response fixes for a new widget.

For update just follow standard update procedure For manual update it's update_224.sql

3.50v Operators login audit history

Hi,

1. Login history.
2. You can force user to reset password on first login.
3. You can limit how many attempts operator has before his account is disabled.
4. Dark theme improvements.
5. You can set chat subject directly from bot. "Update current chat" -> "Set subject" command.
6. "Alert icon" response type. It will allow to add custom icon to a bot chat list. So you can quickly take over bot chat.
7. And many other changes.

For update just follow standard update procedure For manual update it's update_223.sql

This release is sponsored by New Look Entertainment

3.49v Chat with other operator directly in the chat.

1. Now operators can have chat between themself directly in the chat.
2. Once clicking on a chat tab you can copy URL and chat will be opened.
3. Possibility to copy link to chat directly from chat window. Copy link action near the chat ID.
4. Dashboard icon from I icon was changed to home icon to match Dashboard icon.
5. HTML Element from bot will be rendered for an admin.
6. Blocking capability by IP or Nick or Nick and Department
7. Department archive attribute. These departments won't be shown in dashboard and in user account will be placed under `Show archived` button action.
8. Quote menu action for the right mouse click in messages area.
9. Widget was not showing error in case it was an error not related to a field.

For update just follow standard update procedure For manual update it's update_222.sql