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2017-08-10 15:07:44
New version 2.71v - auto responder redirect to survey after inactivity
Hi
- Option in autoresponder to set visitor redirection to survey if visitor does not respond for n seconds.
For update just follow standard update procedure For manual update it's update_145.sql
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2017-08-08 12:05:41
New version 2.70v - transfer workflow improvements
- Option to configure what should happen on transfer to department.
- Leave assigned user or not
- Make chat status pending or not
- Remove assigned user or not.
- Option for operator to configure show alert or not then chat is transferred directly to them.
- If chat is transferred to operator and operator opens chat directly from transfer record will be removed also.
For update just follow standard update procedure For manual update it's update_144.sql
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2017-08-02 14:26:22
New version 2.69v - start chat forms settings by department
New version with option to style popup CSS
- Option to style popup window with custom css
- First auto responder message was not delayed as it should
For update just follow standard update procedure For manual update it's update_143.sql
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2017-07-17 05:34:30
New version 2.68v - custom CSS for popup window
New version with option to style popup CSS
- Option to style popup window with custom css
- First auto responder message was not delayed as it should
For update just follow standard update procedure For manual update it's update_142.sql
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2017-06-30 17:13:33
New version 2.67v - autoresponder enhancements
If anyone wonders where have gone 2.66v I just forgot to write article. So all changes from 2.66v and 2.67v are
- Chat's will track in what state operator was while he was accepting chat. This will be used in Agents statistic.
- If widget is closed in one tab it will be closed in another one also.
- Identification "was last operator message seen by visitor" or not.
- Moving mouse over icon will show time since last sync.
For update just follow standard update procedure For manual update it's update_140.sql and update_141.sql
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