New version 1.33v, leave a message window.

Glad to announce new version. Here is new features and plain changelog

• New permission for chat, now operators can have or not permission to open already opened chats. This disables reading other persons chats. Except for users who have permission.
• This permission takes effect only if user does not have permission to all chats.
• Leave a message functionality

Enhancements:

• Added support for managing permission for extensions. Names will be listed in literal mode not in system mode.

Bugfix:

• Avoid undefined index expand

execute doc/update_db/update_23.sql and follow standard upgrade instructions

Demo also was updated.

New version 1.32v, chatbox/shoutbox module

This version brings chatbox/shoutbox module. It's module which can be used separate from whole app just like FAQ or Questionary module.

Here is direct embed widget example.

execute doc/update_db/update_22.sql and follow standard upgrade instructions

Option to embed FAQ and Questionary module directly in page

Just merged one quick feature which allows to show FAQ and Questionary module content directly in page. Here is example in the bottom.

FAQ direct page embed example

Questionary direct page embed example

In the future I will make option to embed chats directly in page. Let say you are broadcasting something. In that case you will be able to have a chat near that video. Where user will be able to ask questions directly. Also I will make kinda shoutbox/chatbox. So from now this app is not only for live support but much more.

New version 1.31v, send mail to user directly and dynamic widgets height.

Hi, new version. This version brings enchanced usability and one new feature

Feature release:

• Option to pass custom argument for chat, these arguments will be visible in chat form
  Example:
  <script type="text/javascript">
  var LHCChatOptions = {};
  LHCChatOptions.attr = new Array();
  LHCChatOptions.attr.push({'name':'Basket id','value':'<predefined value>','type':'text','size':12}); // 12 is 100% full row, 6 is 50%
  LHCChatOptions.attr.push({'name':'User ID','value':'<predefined value>','type':'hidden','size':0}); // hidden is invisible field, size just zero
  (function() {
  var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
  po.src = 'http://<some_domain>/index.php/chat/getstatus/(position)/middle_right';
  var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
  })();
  </script>
• Option to prefill some form attributes in javascript
  <script type="text/javascript">
  LHCChatOptions.attr_prefill = new Array();
  LHCChatOptions.attr_prefill.push({'name':'email','value':'remdex@gmail.com'});
  LHCChatOptions.attr_prefill.push({'name':'phone','value':'370888888'});
  LHCChatOptions.attr_prefill.push({'name':'username','value':'Remigijus Kiminas'});
  (function() {
  var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
  po.src = 'http://<some_domain>/index.php/chat/getstatus/(position)/middle_right';
  var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
  })();
  </script>
• Option to configure chat popup window width and height, same for chat widget also.
• Send mail to user, let say you have missed chat. But still you want to responde to user. So with this feature you will be able to do so.
• Dynamic widgets height and width, this will allow to fit content dynamically/ so even more improved usability.
• Improved compatibility with IE8

execute doc/update_db/update_21.sql and follow standard upgrade instructions

Demo was updated. Please checkout. I ques the most usefull thing is dynamic widget height. Don't forget to donate :)

Few upcoming features

Just thought to share few items which are comming in next version. This time just small description

• Option to add unlimited number of additional fields in chat form. This includes hidden and visible fields. This should be usefull let say debuging user attributes like you could pass logged user id, basket ID etc, Anything actually. With visible fields it can be for example order id etc.
• Option to prefill user form. Let say user is logged so you can just generate a little bit different embed code and chat will be prefiled with logged user attributes,
• Send mail to user. You missed user chat, but still want to respond? The only option was just copy user email and write separte e-mail. Now you will be able to do it from live helper directly.

These three features are supported by one of my customers and he aggreed to share these enchancements with others. So you can say big thanks to him and me. P.s do not forget let others to know about Live Helper Chat.

P.s these features should go live in a weekend or so.